LiveTime Ships LiveTime Support 2.5 with
February 18, 2004
Version 2.5 of LiveTime Support, is a
major upgrade to the web-based J2EE technical support and help desk
NEWPORT BEACH, CA (PRWEB) February 13, 2004 -- LiveTime Software today
released Version 2.5 of LiveTime Support, a major upgrade to its
web-based J2EE technical support and help desk software. The new
version introduces several new features including technician
dashboards, company based reporting and performance enhancements for
companies with greater than 1 million cases. Also included in this
release is additional support for RedHat Enterprise Linux 2.1 and 3.0.
The LiveTime dashboard consolidates personal, team, departmental and
organizational information in an easy to use graphical format.
�Dashboards enable better decision making by providing support staff
with immediate access to Key Performance Indicators (KPI),� said Kerry
Butcher, LiveTime's Vice President of Marketing. �The LiveTime
dashboard also collates critical information, such as problem tickets
which have exceeded Service Level Agreements (SLA),� she said. In
addition to caseload dynamics, technicians can now gauge performance
by comparing their personal KPI�s against group averages.
Performance has also been a key focus of this release with very large
data sets beyond 1 million cases. LiveTime Support 2.5 provides more
than a 10-fold improvement in the search and retrieval of cases and
the generation of complex correlation reports. �In addition to the raw
performance enhancements, LiveTime Support 2.5 also includes a 3-fold
increase in the number of simultaneous users per server,� said Dr.
Darren Williams, CEO of LiveTime Software. �With no administrator
overhead, high scalability, web-based architecture and technician
based licensing, LiveTime Support has the lowest total cost of
ownership (TCO) in the industry.�
As the industry�s leading J2EE Help Desk and Support system, LiveTime
Support continues its zero lock-in policy by expanding its deployment
environments and database support. Version 2.5 now supports
deployments against all major SQL databases and application servers
including, BEA WebLogic, Oracle 9iAS, IBM WebSphere, TomCat, JBoss and
Sun ONE. Deployment platforms include Windows 2000-2003, Solaris,
MacOS X, RedHat Enterprise Linux, Linux and FreeBSD.
About LiveTime Support
LiveTime Support provides an Enterprise-wide solution for delivering
complete customer service and help desk support for any organization.
This J2EE based technical support and Help Desk application combines
web-based problem resolution and real-time reporting. Noted for its
intuitive interface, rapid workflow and its ease of use and
installation, LiveTime supports all major servers and databases.
Out-of-the-box features include reporting, service level management,
knowledge-base management and asset management.
About LiveTime Software
Founded in 1999, LiveTime Software is a privately held firm leading
the integration of Business Activity Monitoring (BAM) technology into
web-based help desk and support software. Currently headquartered in
Newport Beach, California, LiveTime Software has offices in Australia
and the United Kingdom and is expanding throughout North America and
Europe. For more information visit http://www.livetime.com
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